Public works projects are typically large and involve mountains of paperwork and certifications around legal, financial, and ethical standards. In Italy, companies tendering bids for public works contracts of more than EUR 150,000 must be certified through a process that entails reviewing 10 years’ worth of an applicant’s business records. Much of this is done through manual workflows. This makes collecting, organizing, reviewing, and storing documents slow and tedious, with a lot of back-and-forths.
Once
documents are filed in a management system, they’re inaccessible to outside
stakeholders, leading to uncertainty about their correctness, completeness, and
authenticity. To compound matters, the process lacks a documented audit trail —
traceability now required by the National Anti-Corruption Authority (ANAC).
Challenges
to modernize this certification process led UNIONSOA (The National Association
of Certification Bodies Society as known as SOAs) to identify an opportunity
for growth.
The certification customer
experience: An opportunity for growth
The digital
solution we envisioned supports the Italian government’s goal to reduce
bureaucracy, simplify processes and increase transparency in the procurement
sector. And it provides us with the opportunity for generating new business by
offering an improved customer experience. With around 29,000 contractors in the
market for certification, the growth potential is considerable.
Reducing errors, speeding workflow, and ensuring accuracy
Using this
solution, the team created an archive containing roughly 12,000 virtual
dossiers that can be immediately consulted out of a total of 29,000 certified
Economic Operators operating in Italy. They’re also accessible to ANAC and
therefore help eliminate time and resources spent in handling controls and
audits.
From concept
to testing, the process took just nine months — even under the challenging
conditions created by the pandemic.
By
streamlining a slow and error-prone process through automated workflow,
staffers are freed for higher-value work. And blockchain’s immutable DLT boosts
information accuracy, trust, and transparency. The bottom line: the solution
differentiates UNIONSOA by enhancing the certification customer experience.
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Email at: - sales@blockchaindevelopments.io
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